Empire Access Enhances Customer Experience with Redesigned E-Commerce Platform

Empire Access, a leading fiber optic service provider in the Northeast, has unveiled its redesigned e-commerce platform, aiming to revolutionize customer experience and digital engagement. This development is a pivotal move for the company, which serves residential customers in Pennsylvania and New York, offering them a more intuitive and efficient way to manage their services.

The platform introduces the Empire Access CommandIQ app, powered by Calix, enabling users to monitor their devices and safeguard connected Wi-Fi networks. The app is accessible for download on the Google Play Store and the Apple App Store, providing customers with tools for robust and secure connectivity.

Kevin Dickens, CEO of Empire Access, emphasized the company's focus on delivering reliable and accessible technology to empower communities. The launch of the new e-commerce platform is a reflection of Empire Access's dedication to customer satisfaction and loyalty, highlighted by its industry-leading Net Promoter Score (NPS) of +74. This score, which ranks Empire Access in the 100th percentile of the Internet service industry, serves as a global benchmark for customer loyalty, indicating a high likelihood of customers recommending the brand to others.

For individuals seeking more information on Empire Access's Internet offerings, detailed residential packages can be found on its website. The company's commitment to digital growth and community support is further evidenced by its locally staffed customer service teams, ensuring a strong local presence in the regions it serves.